Refund and Returns Policy

Last updated: [08/2026]

Thank you for purchasing digital products from Ai Xploration Studio.

Because our products are digital files that can be accessed and downloaded immediately after purchase, all purchases are considered final and non-refundable, except in the specific circumstance described below.

1. All Digital Product Sales Are Final

All purchases of digital images, photographs, graphics, illustrations, and other digital products from Ai Xploration Studio are final and non-refundable.

Once your payment has been successfully completed and the digital product has been made available to you, we do not accept refunds, cancellations, exchanges, or returns.

This policy applies regardless of the reason for the refund request, including but not limited to:

  • Changed your mind
  • Purchased the wrong image
  • Purchased the image by mistake
  • No longer need the image
  • Did not like the image after purchasing it
  • Did not like the image after downloading it
  • The image did not meet your personal expectations
  • Found another image you prefer
  • Found the same or a similar image elsewhere
  • Accidentally purchased multiple images
  • Accidentally purchased the same image more than once
  • Decided not to use the image
  • Changed your project requirements
  • Did not read the product description before purchasing
  • Did not review the image preview before purchasing
  • Downloaded the image but later decided not to use it

We strongly recommend reviewing the product preview, description, specifications, and licensing terms before completing your purchase.

2. Exception — Wrong Image Delivered

The only standard circumstance in which we may provide a refund or replacement is when we deliver a different image from the image you purchased.

For example:

You purchase Image A, but your order provides Image B.

In this situation, please contact us so that we can investigate the issue.

We may, at our discretion:

  • Provide the correct Image
  • Provide a new download link
  • Correct the order
  • Provide a refund for the affected purchase

If we provide the correct Image or replacement download, a refund may not be necessary.

3. Incorrect Product Delivery

If you believe that the digital product delivered to you does not correspond to the product identified in your order confirmation, please contact us as soon as possible.

Please provide:

  • Your order number
  • The email address used for the purchase
  • The name or identification of the Image purchased
  • A description of the problem

We may request additional information or screenshots to verify the issue.

4. Technical Download Problems

A technical problem accessing or downloading a purchased Image does not automatically qualify for a refund.

If you experience a download problem, please contact us first.

We will make reasonable efforts to resolve the problem, which may include:

  • Providing a new download link
  • Re-sending the download
  • Providing the purchased file through an alternative delivery method
  • Assisting with the download process

If the purchased Image can be successfully delivered to you, the purchase remains non-refundable.

5. Damaged or Corrupted Files

If the file you receive is corrupted or technically unusable due to an error on our side, please contact us.

We will make reasonable efforts to provide a working replacement file or download link.

A corrupted or defective file does not automatically result in a refund where the issue can reasonably be corrected by providing a replacement.

6. Duplicate Purchases

Please carefully review your cart before completing your purchase.

Duplicate purchases are generally not refundable, including situations where:

  • You accidentally purchase the same Image twice
  • You purchase the same Image using different accounts
  • You forget that you previously purchased an Image

If you believe that a duplicate transaction occurred because of a technical error in our payment system, please contact us and we will investigate the transaction.

7. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact us so that we have an opportunity to investigate and resolve the issue.

If a customer initiates a chargeback after successfully receiving or downloading a Digital Product, we may provide relevant information to the payment processor or financial institution, including:

  • Order information
  • Payment information
  • Product information
  • Download records
  • Delivery records
  • Account information
  • Communications relating to the transaction

Fraudulent or abusive chargebacks may result in suspension or termination of the customer’s account and associated Image licenses.

8. Refunds Required by Applicable Law

Nothing in this Refund Policy is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded or limited under applicable law.

Where applicable law requires a refund, cancellation right, or other consumer remedy, those legal rights will apply.

9. Refund Method

Where we approve a refund, the refund will generally be issued to the original payment method used for the purchase.

Processing times may depend on the payment provider or financial institution.

10. Effect of a Refund

If a refund is issued for a Digital Product, any license granted to you for that Digital Product will immediately terminate unless we expressly state otherwise.

After receiving a refund, you must:

  • Stop using the Digital Product
  • Stop distributing the Digital Product
  • Delete the Digital Product from your devices and storage systems where reasonably possible
  • Stop using the Digital Product in new or existing projects

11. How to Contact Us

If you received the wrong Image or are experiencing a technical problem with your purchase, please contact us at:

Ai Xploration Studio

Email: hi @aixplorationstudio.com
Website: www.aixplorationstudio.com

Please include your order number and the email address used to place the order.

12. Policy Changes

We reserve the right to update this Refund Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

Your purchase will generally be subject to the Refund Policy that applies at the time of purchase, except where otherwise required by applicable law.

Summary

Digital Product purchases are final and non-refundable.

We do not accept refunds for any reason, including change of mind, accidental purchase, dissatisfaction, or deciding not to use the Image.

The primary exception is when we provide the wrong Image/product.

If you experience a technical download problem, contact us and we will make reasonable efforts to resolve the issue rather than automatically issuing a refund.